Computer Repair Report

Problem: Computer would crash showing only blue screens with a hex error code and often with speakers distorting a saturation levels.

Solution: Complete teardown and rebuild of the hardware and then loading Windows.

Steps taken:  Reinstalled Windows Vista

Result: Problem persisted until computer came up blank.

Steps taken: A different monitor was tried the computer was reconfigured by removing the PCI-Express video card using the onboard video connection and PS/2 HP keyboard mouse and keyboard.  Reinstalling Vista was not possible. Using a different PCI-Express video card didn’t work.

Result: Problem continued to persist.

Steps taken: All components tied to the architecture were removed (DVD’s, extra hard drive, sound card, RAM, etc.). One of the 4 sticks of RAM and the DVD was connected.

Result:  Display would come up and after loading the BIOS would display “No operating system found”.

Steps taken: Changes in the BIOS or booting from the Vista disk had no effect. Turning on t he Memory Testing a boot up gave the error “memory is bad”. The memory smelled burned. Another stick was put in.

Result: Windows Vista could be installed but both wireless USB dongles didn’t work – no internet connection could be made.

Steps taken: The two remaining memory sticks were installed.

Result: Complete system crash as one of the 4 slots was defective and burned up the card.

Steps taken: The memory was removed and the computer again came up no operating system. The Vista disk started the boot and install process but now required it to be reactivated. Without the internet connection this required calling in for the code.

Result: System would boot up again with no wireless internet connection. Computer was tied into a hardwired Ethernet point and connection was established. Now final software configurations were made.

Additional result: Both wireless USB housings were pressed together with binder clips and worked just fine – this failure likely due to a cat that using them as scratching posts.

 

  

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